Our family entered the support system the way many families do — looking for help for a child who was struggling emotionally and behaviourally, and for a family that was slowly falling apart under the weight of it.

We did what parents are told to do. We reached out to counselling services. We worked with schools. We engaged with mental health professionals. We tried parenting programmes, youth services, and community organisations. We followed advice. We attended appointments. We waited on lists. We told our story over and over again.

And despite all of it, nothing touched what was really happening inside our family.

Instead of receiving the level of care and relational support our family actually needed, we found ourselves being moved through systems that were never designed to work with whole family breakdown.

Our child was passed from the education system to the mental health system, and eventually into contact with the police and justice system.

At each step, the focus narrowed further and further onto one person’s behaviour, while the family system around them continued to collapse under pressure.

There was no place for the whole family to be seen.
No place for the emotional reality of what was happening in our home to be understood.
No place for the deeper relational and nervous system dynamics to be addressed.

We watched our family become more fragmented, more stressed, and more hopeless, while services kept offering surface-level interventions that didn’t match the severity or complexity of what we were living with.

And eventually we realised something devastating and clarifying at the same time:

There was nothing available that met the level of care and whole-family support our family actually needed.

Nothing that worked with the whole family system.
Nothing that held both parents and children together in the same space.
Nothing that understood behaviour as a response to emotional and relational pressure.
Nothing that could intervene before families were pushed into crisis services, psychiatric pathways, or the justice system.

So we began doing the work ourselves.

Out of desperation at first. Then out of necessity. And eventually out of deep understanding.

We spent years studying, observing, and integrating what actually shapes behaviour, emotional regulation, family dynamics, and relational safety.

We learned how nervous systems organise under chronic stress.
How children carry emotional load for families.
How unspoken fear, grief, and exhaustion shape behaviour.
How family roles form around survival.
And how reconnection becomes possible once the real patterns are seen.

And slowly, our family began to stabilise.

Not through programmes, diagnosis, punishment or control or medication alone.

But through understanding what was really happening and reorganising our family around emotional safety, clarity, and steadiness.

Reconnecting Families exists because we know what it is like to be a parent watching your family fall apart and realising there is nowhere left to turn.

It exists because families deserve support that meets the reality of what they are actually living with — not just services that manage behaviour after things have already reached breaking point.

And it exists because no family should have to be pushed through the mental health system, education system, and justice system simply because there is no relational support available early enough.

This work is personal.

It comes from lived experience, years of study and from walking families through what we had once had to walk through alone.

And it comes from a deep commitment to making sure other families don’t have to lose their children to systems that were never designed to hold them.